Achieving Greater Customer Satisfaction Through Labor-Management Partnership

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Achieving Greater Customer Satisfaction Through Labor-Management Partnership

Published:
1998
Description:
Market share for unionized contractors has declined over the last 25 years. To regain it, organized labor must partner with contractors to address customer needs. This project designs a cooperative program to create a labor-management partnership. The goal is an environment within which customer satisfaction can be achieved and the volume of work performed by unionized contractors and their craftsmen increased. Summary booklet plus CD-ROM. Conducted by Dr. William F. Maloney of the University of Kentucky.
Index Number:
F9802
Format:
Booklet
Size:
16 pages + CD-ROM
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